Answers to Frequently Asked Teletherapy Questions

What are your business hours?

Business office hours are Monday through Friday, 9:00 AM to 5:00 PM
Last appointment of the day availability is 8:00 PM

If I need counseling, what is the first thing I need to do?

Check with your insurance company to find out if you have Mental Health coverage. Ask them if they cover a Licensed Professional Counselor, LPC. Find out how many sessions you have available per year and how many you have left for this year. When does your year start? How much do they pay the therapist? What are your deductible and co-pay? Payment is usually different for In-Network and Out-of-Network providers.

What if I don’t have insurance coverage?

We may be able to provide a sliding scale to help those that have a financial need if requested. Ask us about this for your situation.

How do I make an appointment?

Please use our Request an Appointment patient portal.

What happens if I have to cancel an appointment?

You can cancel without charge anytime for any reason, 24 hours before the session. If you cancel within 24 hours, you may be charged 100% of the session fee. Insurances do not cover missed sessions, so it will be your responsibility.